Newton Presbyterian Manor shares customer service survey results

Newton Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between July 2021 and June 2022, Newton Presbyterian Manor residents and their families gave the community high scores for showing dignity and respect, providing safety and security, and an easy move-in process. They also said they would recommend the community to others.

“I would tell them I feel safe and secure here,” said one resident.

“I appreciate the security, convenience, the caring,” said another. “The people are generally friendly. You can have as much privacy as you wish. The campus is beautiful.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.