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Newton Presbyterian Manor shares customer service survey responses

Newton Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between September 2022 and August 2023, Newton Presbyterian Manor residents and their families gave the community high scores in for demonstrating dignity and respect, safety and security, and meeting individual needs. Many also said they would recommend our community to others.

“I would tell them the people are friendly and nice,” said one resident. “I appreciate the people that work here, the other people who live here, and the facility itself.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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