Newton Presbyterian Manor shares customer service survey responses
Newton Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.
The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between August 2021 and September 2022, Newton Presbyterian Manor residents and their families gave the community high scores for showing dignity and respect, providing safety and security, and an easy move-in and admission process.
“It's a very friendly place,” said one resident. “They have really nice people working here.”
Another resident agrees. “They take good care of us. It’s a friendly place. They have a good staff.”
We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.