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Newton Presbyterian Manor shares customer service survey responses

Newton Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between March 2021 and February 2022, Newton Presbyterian Manor residents and their families gave the community high scores for cleanliness, safety and security, and the admission process.

“Everybody is friendly” said one resident.

Another would recommend the community to others. “I would tell them that it is a good place to live, there are a lot of things to do. They keep the maintenance up on the independent and assisted living. They have a great staff.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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