Newton campus shares satisfaction survey results

Newton Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic above highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between June 2020 and May 2021, Newton Presbyterian Manor residents and their families gave the community high scores in ease of the admissions process, cleanliness, and demonstrating dignity and respect.

“We appreciate very much everything. They’re very helpful,” one respondent said. “I would tell [others] that this is a great place to live. Our duplex is wonderful, and their apartments are wonderful. Everybody is friendly, and they do what they can. If you need something, they’ll try and take care of it.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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