Newton Presbyterian Manor receives award for customer experience based on resident, family responses

Newton Presbyterian Manor is proud to announce it’s the recipient of the 2024 Customer Experience Award from Pinnacle Quality Insight, a customer satisfaction measurement firm with 26 years of experience in senior care and senior living. Newton Presbyterian Manor qualified for the award for its skilled nursing and its independent living, meaning it’s placed in the top 15% of care providers nationwide across a 12-month average.

“The Customer Experience Award reflects our employees’ hard work to live out our mission to provide quality senior services guided by Christian values,” said Emily Trask, executive director. “It means our residents and their families have confidence in our ability to meet their needs.”

Throughout 2023, manor residents and their families participated in monthly telephone interviews, answering open-ended questions and rating Newton Presbyterian Manor in multiple categories. Based on the answers, Pinnacle has determined that the community has qualified for the award in the following service areas:

Independent Living

·        Safety and security

Skilled Nursing

·        Dignity and respect

·        Nursing care

Throughout its 75-year history of serving the community, Newton Presbyterian Manor has placed a strong emphasis on ensuring that the individual needs of every resident are met. This award reinforces that commitment.

A customer satisfaction measurement firm with 25 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500care providers in all 50 US states, Canada and Puerto Rico.

Newton Presbyterian Manor has served Harvey County since 1049 with independent living, assisted living, memory, long-term health care and short-term rehabilitation.